Since 2001, CHKS has celebrated achievement in healthcare quality and improvement through its Top Hospitals awards. These include national awards for patient safety, quality of care, patient experience and data quality, which are decided on the basis of an analysis of publicly available datasets. There is also an international award for quality improvement. We run the event annually to recognise healthcare organisations that have excelled in these areas.
A common theme that emerged among this year’s winners was a focus on putting the patient at the centre of care. The winners also value their staff and use their experiences of daily work on the frontline to shape the future of the patient experience.
This report shares the award winners’ experiences and ideas, and highlights associated examples of best practice, which can go a long way towards promoting excellent, patient-centred care across the UK.