Our clinical content suite is a set of symptom based algorithms developed by clinicians to support healthcare decisions. These proven clinical algorithms support effective and consistent clinical assessment of a patient’s presenting symptoms, and guides the user through questions and rationales to assess the severity of the situation.
This leads to an accurate evidence based outcome and referral to appropriate care for the patient. Our content can be used within many applications, such as teletriage and contact centres, web and mobile applications, face to face assessment and self assessment.
We can meet the needs of a small single call centre, or a national service, enabling you to reach out to your patients and provide them with a safe but active role in their own care.
Our Algorithmic Approach
The algorithmic approach we use streamlines calls by having inbuilt logic, which takes into account the response to the preceding question. This leads the call taker to the most appropriate next question and minimises call time, frees up advisers and reduces cost through improved staff efficiencies, whilst maintaining consistent and safe care for patients.
Safe & Trusted
All content is created and updated by our in-house clinical team.
We have a proven safety record in over 85 million patient encounters.
- URAC Accredited
- ISO Accredited
- IS Accredited
We are the creators of the NHS Direct software which has benefited over 50 million people in England, Wales and Scotland and was the largest telephone triage system in the world. Our clinical content is well established and is constantly updated.
Our clinical content algorithms are built within a customisable interface which allows for adaptation of the content to meet local needs, and content can be tailored for each customer.
Robust Clinical Governance
Robust clinical governance processes underpin our content management. Our internal clinical authoring team of doctors and nurses review relevant evidence and create or revise content as required.
Proposed revisions are peer reviewed by a minimum of 2 qualified or allied health care providers before being submitted to the Clinical Governance Board for final approval prior to testing and publishing.