Challenges for private medical insurance (PMI) providers are growing and evolving rapidly – we can help. Increasing demand from policy holders to utilise the most innovative technology alongside clinical excellence, teamed with the rise in people coping with multiple illnesses add to the pressure placed on PMI services.
We understand that insurers around the world need to deliver a service to policy holders that is safe, consistent and gives a great patient experience. Success here brings better health and competitive market advantage. Health lines are also an expensive undertaking and return on investment for this vital service is important.
Our innovative solutions are built on our experience of working closely with PMI providers and play a key role in supporting the provision of excellent services to policy holders throughout the world. We help you exceed service user expectations.
Our technology provides multi- channel and multi-device health advice so policy holders are empowered to manage their own health, reducing unnecessary care costs. Policy holders will receive more appropriate healthcare for lower operational costs.
By giving a consistent and accurate best-practice approach to symptoms or claims assessment, significantly reduced operational costs can be achieved through shorter call handling times and more accurate decisions, while at the same time minimising clinical risk. Call handlers and digital systems will get better information faster, supporting safer and more accurate decisions.
Our ‘healthcare without borders’ approach enables patients access to local services and care providers.