Tracey Francis

Managing Director

Tracey is our Managing Director. With a proven track record in delivering growth in all sizes of business for over 30 years, she has a passion for good communication and corporate governance which is necessary for bridging the gap between technical and commercial elements of the business.

Her role at Capita is to focus on operational improvement, developing the business and making a real difference to people’s lives.

Dr Charles Young

Chief Medical Officer

Dr Charles Young is our Chief Medical Officer. Charles trained in medicine in London and continues to practice as an emergency physician at St Thomas’ hospital. For the last 15 years he has also worked in a range of evidence based medicine, clinical decision support and healthcare IT based strategic leadership roles. Charles lectures internationally and his current focus is the interface between clinical information, healthcare technology, and clinical workflows. Charles also sits on the UK’s National Institute for Health and Care Excellence  (NICE) external accreditation committee, and The Cochrane Collaboration editorial overview committee.

His role at Capita involves leading the clinical editorial team, defining and leading the company’s clinical information strategy, and contributing to the strategic development of the company overall through his work as part of the Senior Leadership Team.

Michael Fernandes

Chief Operating Officer

As the Chief Operating Officer for Capita Healthcare Decisions, Michael is responsible for ensuring not only the day-to-day needs of our customers are met but exceeded. With over 25-years of experience listening to customer challenges across both public and private sector organisations, he takes great pride in nurturing the ideas of colleagues and turning these into innovative technological solutions that deliver better outcomes.

He has significant expertise in operational and commercial management which he is able to translate into lasting relationships and partnerships between Capita and its customers.