Managing The Spread Of Disease

In a pandemic situation, disease can spread rapidly across the country and around the world. A substantial percentage of the world’s population will require some form of medical care, overwhelming healthcare facilities and outstripping supplies of antiviral vaccines.

Providing public access to health information and advice, and effective distribution of drugs, are primary components of the management strategy to limit the spread of infection and reducing demand on health resources.

The Ebola Virus Outbreak: 2014/15

The 2014/15 Ebola epidemic is the largest in history, affecting multiple countries in West Africa.
Our software is facilitating the care of people potentially affected by the Ebola virus, and preventing its ongoing spread.

Total Cases (Suspected, Probable, and Confirmed)
Laboratory-Confirmed Cases
Total Deaths

Taking Control

Pandemic Triage has been designed by health professionals to manage an outbreak at the earliest possible stage. The solution enables the public and health workers to accurately assess potential cases, provide care advice and, where appropriate, authorise and issue antivirals.

The solution is modular and multi-channel, supporting phone, web, IVR and SMS as required. These channels can work together or standalone, and can also be integrated into other services such as CRMs, GP, hospital, and pharmacy systems.

Supporting Call Operators

Pandemic Triage can be used by clinicians and call handlers to quickly and accurately assess patients and determine eligibility for antivirals. Dashboards keep users appraised of health trends, messages and alerts. The system is quickly deployed, highly flexible and supports operators at home, office and abroad, ensuring full utilisation of available staff and rapid up-scale to meet demand.

Public Self Assessment

By facilitating rapid access to medical assessment and advice, the self assessment triage solutions provide reassurance and clear guidance to the public. Whether they self assess via the web, SMS or by phone through an IVR, patients are accurately triaged and directed to the appropriate resources without the need for a clinician.

Consistent, Accurate and Low Risk

Consistent use of the clinical algorithms and content in the call centre and self-assessment channels enables consistency of triage and referral of patients to the right point of care based on demands and severity. The clinical algorithms and the outcomes that underpin Pandemic Triage can also be easily modified and quickly adapted as the situation develops and the demands change.


  • Assists in limiting the spread of infection
  • Fast deployment to respond to surge in demand
  • Assessment through multiple channels
  • Consistent approach to assessment of symptoms, priorities and signposting of care pathways
  • Supports those who are unwell but can self care
  • Efficient utilisation of resources
  • Ability to quickly adapt advice and outcomes