We take care to protect the privacy of customers and users of Capita Healthcare Decisions website. Set out below is an explanation of how we process information about visitors to the site.

Collection of personal information

The information which we collect and store during normal use of the site is used to monitor and analyse how parts of the site are used. Such use does not result in any personally identifiable data being collected or stored.

What information do we ​collect?

The information we might collect and process includes:

  • Information about your computer, such as your IP address
  • Details of your visits to our website, the pages you view and resources you download or access
  • ​​Information that you choose to provide by filling in a form on our website – including subscribing to newsletters and alerts, registering for an event or requesting content such as a white paper
  • We may ask you to compl​ete surveys that we use for research purposes, although you do not have to respond to them

Google Analytics

We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on.

This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (eg, your name or address) so this information cannot be used to identify who you are.

You have the option on certain pages within this site to submit personal information to Capita Healthcare Decisions in order that we might send you further information or email alerts. These pages provide explanations as to how this information is to be used.

On occasions we may pass your details to our appointed printing agencies and marketing agencies working directly on our behalf.

In connection with any application, request or enquiry you make, your information will be passed directly to the relevant business unit within the group.

By submitting your personal information through this website, you shall be consenting to it being processed in the manner described above by Capita plc.

You are entitled to know whether we hold personal data about you and, if we do, to have access to that personal data and request that it be corrected if it is inaccurate. You can also choose to manage the marketing communications you receive by using opt-out mechanisms in emails we send to you. In such cases, we will retain the minimum personal data necessary to record that you opted out, in order to avoid contacting you again.

  • Legitimate purpose
    We collect and use your personal information for the legitimate business purposes of communicating with you to deal with your enquiries, fulfilling your requests for services and information, sending you communications which you have requested, notifying you of changes to our services, processing payment from you where applicable and monitoring behaviour on our website to improve your browsing experience, help us to improve our website and make our marketing campaigns more relevant.
  • Contract
    We may also need to use your personal information to perform our contract(s) with you so that we can carry out our obligations arising from any contract(s) we enter into with you or take initial steps at your request prior to entering into a contract(s).
  • Consent
    We may also use your personal information where you give us your express consent.
  • Legal obligation
    We will use your personal information where we have to comply with the law e.g. we have to provide information to HMRC or to fraud agencies etc.

You have a right to object to Capita Healthcare Decisions processing your personal information and if you wish to object, please contact us at healthcaredecisions@capita.co.uk

If you have submitted personal information through this website and wish us to cease using it for the purposes submitted, please contact corporate@capita.co.uk.

This privacy notice was reviewed and updated May 2018