Welcome to Capita Healthcare Decisions

We transform healthcare.

We bring together talent and technology to power healthcare decision making, and create sustainable health services that are built around informed citizens.

The Challenge

Healthcare systems around the world face an immediate pressure to transform in the face of unprecedented demand and financial constraint. In healthcare now more than ever, good decision making is everything. Patient outcomes, safety, service quality, organisational efficiency and financial control all depend on confident, consistent, and auditable decision-making. Those decisions require the most up-to-date information, knowledge, talent and technology– which is exactly what we provide.

What We Do

We improve healthcare globally through the application of talent and technology. We do this by designing and delivering proven, market leading products and services that address the biggest challenges facing healthcare systems today. We empower citizens to make informed decisions about their health, clinicians to ensure they are accurate in their clinical decision making, commissioners to select the right services and clinical administrators to ensure that process and data are of the highest quality.

Our People

We are passionate about making a difference in health. Our team of clinicians, technologists, quality improvement professionals and health data experts has a record of delivering innovative, successful and large-scale solutions around the world. We have the knowledge and expertise to enable healthcare organisations create high quality, financially sustainable health services that are built around the service user. With experience gained from the NHS, independent healthcare providers and the wider private sector, we help you achieve what you never thought possible.

Our Products and Services

Our clinical content is used in decision support tools to help clinicians assess a patient’s presenting symptoms and the severity of the situation. This leads to an evidence-based outcome, and an efficient and timely referral to appropriate care.

Our decision support technology, and our Patient Relationship Management platform built upon Microsoft Dynamics is proven to reduce demand on emergency services by directing patients to the right service at the right time

Our range of world class administrative services can be delivered on or off site to drive up efficiency and maximise admin team productivity. We guarantee that your clinical administrative processes will be robust and that the administrative function is delivered in the most cost-effective way by highly trained, experienced teams.

About Capita Healthcare Decisions

Our unrivalled expertise, trusted technology, and industry-leading partnerships have led us to creating best-in-class solutions. We are unique in providing one integrated package where we are a systems integrator, implementer, developer, support and maintenance provider – owning all accountability for a better client and patient experience.

Our decision support clinical content supports efficient and effective clinical self-assessment of a patient’s presenting symptoms remotely, either via the web or by using an app.

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Who are Capita Healthcare Decisions

Over 170 million

People supported across the world.

Over 100 million

clinical assessments in various deployments globally.

Over 400

Healthcare organisations supported world-wide.

30 years

Serving healthcare providers.

Over 350,000

Patient clinically coded episodes every year.


Patient episodes audited every year.

Over 600

Performance indicators in our Benchmarking and analytics library.

Over 3000

Criteria across 67 standards in health and care delivery.

Some of the organisations we work with

NHS Logo
Sharecare Logo
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Health Direct Logo
HealthLinkBC Logo
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Our latest thought leadership & events

Connecting community data with hospital data can complete the picture for health systems to help prevent illness and create sustainable health and careCHD News

Connecting community data with hospital data can complete the picture for health systems to help prevent illness and create sustainable health and care

The effective integration of health and social care has been a long-term ambition for many governments. However, it has been a challenge to create systems that can effectively join hospital-based…
Improving data sharing within Integrated Care SystemsCHD News

Improving data sharing within Integrated Care Systems will help to reduce the burden on acute care

With an elective care waiting list of 5.6 million, radical action is needed to change the way healthcare is provided. Traditional assessment and treatment pathways need an overhaul with a…
SurgeryCHD News

The Backlog in Elective Surgery

The Government’s recently published delivery plan for tacking the backlog specifies increasing surgical capacity through surgical hubs, but it isn’t clear what proportion of these will be new resources. If…
Lets grasp the opportunity to clarify metricsCHD News

Let’s grasp the opportunity to clarify metrics around activity so we can get a true picture of system wide activity

Every acute trust is facing three challenges: the elective care debt, urgent care recovery and an exhausted/depleted workforce. With Integrated Care Systems (ICSs) on the horizon, we have an opportunity…