Our Clinical Leadership Team

Charles Young

Dr Charles Young BSc (Hons), MBBS (Hons), MRCP

Group Senior Medical Officer

Charles trained in medicine in London and continues to practice as an emergency physician for one day each week at St Thomas’ hospital, London. For the last 15 years he has spent the majority of his time in a range of editorial, evidence based medicine, clinical decision support and healthcare IT strategic leadership roles. These roles have included Executive Editor at The Lancet, Editor in Chief at the BMJ Evidence Centre, and Vice President for Clinical Solutions at Wiley. At present, Charles is also a longstanding member of the UK’s National Institute for Health and Care Excellence (NICE) External Accreditation committee, a member of the Cochrane Collaboration editorial committee, and Editor in Chief of the Clinical Case Reports journal. Charles lectures internationally and his current focus is on clinical decision support and the interface between clinical information, healthcare technology, and clinical workflows. Charles also teaches and writes on editorial process design, clinical content updating strategies, medical writing / publishing, peer review, and critical appraisal of published research. He has written many book chapters, scientific papers, and opinion leading articles in global peer reviewed journals.

As Senior Medical Officer for Capita Plc he leads a team of 1500 clinicians who work across a broad range of contracts delivering vital health services at national levels in the UK and internationally. He leads the clinical governance framework for the company and the clinical aspects of corporate health strategy. He feeds directly into the Capita Healthcare Decisions Senior Leadership Team and advises the Clinical Editorial Team.

Rachel Ryan

Rachel Ryan BPharm (Hons), PGCertPharmPrac

Clinical Editorial Manager

Rachel is an experienced pharmacist, medical editor, medical writer, and drug information expert. After qualifying as a pharmacist, Rachel worked briefly in community pharmacy and then for a private hospital group in Central London. Whilst working in hospital, she gained extensive experience in many areas of clinical pharmacy including oncology, gastroenterology, and high-dependence units. In addition to her clinical role, Rachel also led a key strategic group-wide project customising and implementing the pharmacy module of an integrated whole-hospital digital system.

Rachel worked for BNF (British National Formulary) Publications from 1997 until 2014. During this time she progressed from Staff Editor to the acting Managing Editor for the BNF, managing a team of 23 editors and support staff responsible for the provision of the entire content for BNF and BNF for Children, creating, editing, reviewing and updating drug information for these world-leading products. In addition Rachel has co-edited the WHO (World Health Organisation) Model Formulary (WMF) 2004 and 2006, and contributed to WMF 2002. Rachel has also written for a range of peer reviewed international publications including the WHO Model Formulary, Clinical Pharmacist, and Drug Interactions and Hormonal Contraception.

Rachel leads the Clinical Editorial Team who create, update, and customise the clinical content to meet the needs of our clients and drive our triage solutions.

Nargis Mandry

Nargis Mandry

Medical Writer and Patient Information specialist

Nargis has over 16 years’ experience in creating evidence-based health information. Nargis has created a wide range of resources for print and online including booklets, factsheets, leaflets, videos, risk assessment tools, clinical guides and online learning modules for healthcare providers.

Nargis holds the 2016 BMA Patient Reviewer of the Year Award, 2015 Plain English Award and 11 BMA Patient Information Awards. Since 2011, Nargis has been a specialist reviewer for the BMA awards and has also sat on the final judging panel.

Nargis is a medical writer in the Clinical Editorial Team responsible for creating, updating, and customising the clinical content and managing our team of lay and clinical reviewers.

Jay Hyett

Jay Hyett, BNurs

Clinical Nurse Specialist

Jay has a bachelor’s degree in Nursing and has worked in Australia as a registered nurse since 2005.  She has a range of clinical experience in hospital, including paediatric burns and gastroenterology, recovery, ear, nose and throat (ENT) and ophthalmology.  Jay has also worked in the community setting as a Practice Nurse and holds certificates in immunisations and pap testing; she has also written and presented clinical education packages, as well as being responsible for the set-up and delivery of patient health programs in the community setting…

After working in the community, Jay moved into tele-health taking a role as a Registered Triage Nurse before progressing to Clinical Lead managing up to 27 triage nurses.

Jay has a passion for clinical excellence and driving change and is always mindful that the end user experience is as important as the content contained in the clinical package.  This understanding comes from having first-hand experience of using the clinical content to assess symptoms in a virtual setting.

Jay is now a medical writer in the Clinical Editorial Team at Capita Healthcare Decisions, and is responsible for creating, updating, customising and reviewing the clinical content, as well as working closely with a number of our clients and our team of lay and clinical reviewers.

Jayvee Cruz

Jayvee Cruz , BSN, MA (Nursing), CPHIMS

Medical Writer and Literature Specialist

Jayvee is a seasoned clinical informaticist with 20 years’ experience implementing Electronic Medical Record platforms and Healthcare Contact Centre content and systems in the UK, US, Canada and Brazil.  He obtained his bachelor and postgraduate degree in nursing in the Philippines where he is originally from. Jayvee lectured in nursing and precepted at two universities in Manila prior to moving to the United Kingdom to work as a Staff Nurse at Kent & Sussex Hospital NHS Trust and the London Bridge Hospital.  In 2001, Jayvee worked as a Training Specialist at Casservices Ltd, the software vendor that provided the clinical decision support and system for NHS Direct (England and Wales), NHS24 and Walk-in Centres in England; Jayvee also worked as a Product Specialist with the National Programme for IT (NPfIT).

In 2010, Jayvee came back to Clinical Solutions as a Clinical Nurse Specialist, responsible for maintaining the TeleGuides and the clinical content for the Walk-in Centre clients in England; in 2011, he moved to Atlanta, in the US to help the team based there grow and support clients in North America. He left Clinical Solutions in 2014 as Director of Professional Services and joined Sykes Assistance Services Corporation, Telehealth Division based in Canada to work as their Director of Regional Healthcare Implementations where his primary responsibility was to ensure that the decision support system used by the Telehealth staff provided an easy, efficient, and safe workflow for the different programmes offered by the division on behalf of the respective health ministries of the provinces of Ontario and New Brunswick.

Jayvee has recently re-joined Capita Healthcare Decisions as a medical writer responsible for ensuring that the evidence behind the clinical decision support content remains current. Jayvee is passionate about ensuring that healthcare information and technology enhance the care provision experience for both service provider and service recipient.