Our services for National Healthcare Systems
National Healthcare system providers are under constant pressure to deliver trusted health advice to entire populations.
Services need to be able to cope with demand and manage patients to the most appropriate next level of care required.
Providing easy to access and patient friendly health advice wherever the patient may be is vital for serving the population effectively and keeping pressure off stretched primary and secondary care services.
Our solutions help providers offer a scalable, robust and safe service to citizens all across the world and include
- Service demand management
- Clinical support
- Patient Relationship Management
Patient and service demand management
Safe and efficient health services depend on our ability to manage demand, create the right care pathway and keep patients flowing through the system. Understanding demand, empowering patients, enabling clinicians and improving decision-making information – we can help you better understand service demand, influence citizen choice and make best use of healthcare resources.
Clinical support
Our clinical content is used in decision support tools to help clinicians assess a patient’s presenting symptoms and the severity of the situation. This leads to an evidence-based outcome, and an efficient and timely referral to appropriate care. Robust clinical governance processes underpin our content management and ensure that we deliver high quality, relevant and safe content.
Our solutions for National Healthcare Systems
Telephone Triage
Telephone-based patient assessment is revolutionising healthcare across the world. Patients can quickly access quality health advice and support over the phone, relieving the pressure on public healthcare systems.
Self Service
Self Service empowers people to assess their own needs and access information at a time and place that is most convenient to them. Utilising automated communications channels such as web, IVR and SMS allows organisations to serve more customers with fewer resources, and thus reduce costs.
Clinical Content
Our clinical content suite is a set of symptom based algorithms developed by clinicians to support healthcare decisions.
Patient Relationship Management
Patient Relationship Management is a powerful solution that utilises accredited clinical content to facilitate best clinical practice, record keeping and auditing, as well as assisting in decision making, for improved efficiency and safe, appropriate patient outcomes.
Integrated Urgent Care
Providing patients and healthcare professionals with a centralised service for accessing and co-ordinating care is not a new concept – the technology exists.
