Clinical information

Up to date and evidence-based clinical information is the bedrock of safe healthcare services.

Our clinical content is used in decision support tools to help clinicians assess a patient’s presenting symptoms and the severity of the situation. This leads to an evidence-based outcome, and an efficient and timely referral to appropriate care.

Robust clinical governance processes underpin our content management and ensure that we deliver high quality, relevant and safe content. Our internal clinical authoring team of doctors and nurses continuously review and update content.

Find out more about how we develop our clinical content

Our clinical team

Our clinical information has been created and updated by our in-house clinical team for over 16 years.

The 8-strong in house team has extensive clinical knowledge and experience gained from NHS and private health and care organisations. Every team member is passionate about making a difference in health.

We have a proven safety record in over 100 million patient encounters and our solution powered the NHS Direct service for more than 50 million people.

Meet Our Team



Our TeleGuides content suite supports efficient and effective clinical assessment of a patient’s presenting symptoms over the phone.

We can meet the needs of a small single call centre, or a national service, enabling you to reach out to your patients and provide them with a safe but active role in their own care.

Learn more


Safe, trusted online health assessments and advice available to patients via the web and SMS.

Our WebGuides content provides an intuitive online service to patients, allowing them to check their symptoms and receive advice about what to do next.

Learn more