Scope and benefits
The aim of the content is not to make a diagnosis, but to determine whether a patient requires medical help. It is designed to ask enough questions to direct the patient to the right healthcare provider within the right timeframe without gathering information which has no impact on the final decision or advice given.
Capita’s decision support software guides users through a series of questions to assess symptoms and directs to the appropriate level and location of care. The questions are structured so that the most important questions are asked first to rule-out ‘red flag’ symptoms that may require an ambulance or emergency room care.
In-built logic allows questioning to be tailored to individual patients and ensures that only questions appropriate to the patient’s age or gender are asked and minimising duplication of questions regarding presenting symptoms.
Transfer between algorithms is also designed into the structure of the content, if it is deemed that a different symptom to the one currently being assessed is clinically significant and needs more assessment.
Clinical Decision Support Products
Our TeleGuides content suite supports efficient and effective clinical assessment of a patient’s presenting symptoms over the phone.
We can meet the needs of a small single call centre, or a national service, enabling you to reach out to your patients and provide them with a safe but active role in their own care.Learn more