Working with organisations that deliver healthcare on a national scale is in our DNA.

Our software solutions and clinical content have been used by organisations such as NHS Direct (now NHS 111) in England and Scotland’s NHS 24.

In Scotland we were part of a solution that allowed callers or web visitors to the national helpline to be referred to the appropriate service quickly. This was a complex process involving coordination between Capita, Capita partners and NHS 24. The result was a solution that remained stable under significant pressure either online or over the phone. It provided staff with the very best in clinical content, supported with complex algorithms allowing patients to be dealt with to a very high standard.

Case Studies

Clients

NHS 111 in England is the first port of call for people when they want advice or medical attention. We provided a call centre assessment solution which was adapted to suit NHS Direct’s needs. Evidence-based questions and answers devised and developed by medical experts were presented in an easy to use, logical sequence, and used to assess the patient’s condition. Callers were directed to the most appropriate service for their circumstances, thereby reducing clinician workload and enabling faster assessment.

Further evidence of where we are helping to improve patient outcomes across the world can be accessed by clicking on our client links below.

Galway Hospice

Galway Hospice

Taking staff on the accreditation journey has led to significant quality improvements at Galway Hospice Foundation

"The whole process of accreditation is about making changes that will improve quality, and this is achieved by improving processes and standards along the way. CHKS was a supportive partner in this process and I think any hospice in a similar situation will regret not having embarked on the accreditation journey sooner."

Sean O’HealyChief Executive, Galway Hospice Foundation
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Centric Health

Centric Health

How CHKS accreditation is helping Centric Health demonstrate commitment to its values and give greater confidence to partners, clients and patients

"Above all it demonstrates that we are a quality focussed organisation and that we adhere to our values. We would definitely go for accreditation again and I’m convinced that it has been pivotal in keeping our company on track. Although there was a lot of work involved, there are absolutely no regrets."

Chris GoodyerQuality and Risk Manager, Centric Health
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Tabor Lodge

Tabor Lodge

How a bespoke accreditation programme has helped the Tabor Group ensure its treatment centres are meeting best practice standards

"We now monitor attendance, assessment and follow up appointments. The board is very engaged and is including elements from accreditation into the strategic plan for the next five years."

Miriam RigneyQuality and Risk Manager, Tabor Lodge
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The Children's Trust

The Children’s Trust

Why the accreditation journey never stops delivering benefits for service users, families and staff

"They weren’t here just to catch us out; their motivation was to help us to improve. By working with them we demonstrated how we are open and transparent in the way we operate. We know that when things aren’t going to plan, we can learn from our mistakes."

Dalton LeongChief Executive Officer, The Children’s Trust
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The Children's Trust

The Children’s Trust

Why accreditation provides the basis for genuine quality improvement

"I feel strongly that the CHKS accreditation process helped us achieve these ‘Outstanding’ ratings. Members of staff have told me that it was a difficult journey, but they can now see why we did it. We have also seen a huge boost in morale."

Dalton LeongChief Executive Officer, The Children’s Trust
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Mid and South Essex NHS Foundation Trust

Mid and South Essex NHS Foundation Trust

Freeing healthcare professionals from administration to deliver better-quality care through accreditation

"I was confident the CHKS team had exactly what the department was looking for and would be able to help us streamline our auditing process and guide us through the accreditation process to help improve our patients’ experience,"

Nicolai GreetHead of Radiotherapy, Mid and South Essex NHS Foundation Trust
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Calderdale and Huddersfield NHS Foundation Trust

Calderdale and Huddersfield NHS Foundation Trust

How the benefits of accreditation have spread throughout an organisation and helped to improve standards and processes

"CHKS Accreditation was a real achievement for us and we are incredibly proud, particularly as at the time we were inspected, we were the first Children’s service to participate in this quality assurance programme."

Anne Marie HenshawAssistant Director of Quality and Safety
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Alliance Medical

Alliance Medical Diagnostics

How accreditation has helped Alliance Medical Diagnostic Imaging improve its quality management system and the service it provides for patients

"Overall, the benefits to patients include a safer clinical environment, improved patient facilities and the delivery of a consistent standard of quality care to our patients. Patient feedback has improved over time and we are now seeing very high satisfaction levels."

Ellen LeacyQuality and Processes Manager, Alliance Medical Diagnostics
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Cuan Mhuire

Cuan Mhuire

A journey of continuous organisation-wide improvement for Cuan Mhuire

"Accreditation has continued to motivate our staff to work consistently as a team and has focused on implementing best practice in all areas. From the beginning staff were eager to take on board the changes in behaviour and thought processes that were essential to meeting the requirements of accreditation. Their commitment and enthusiasm has been the driving force at all times."

Sister Agnes FitzgeraldDirector, Cuan Mhuire
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Cuan Mhuire

Cuan Mhuire

Quality improvement award: Using accreditation as a framework to ensure quality improvement at Cuan Mhuire

"It was a process that brought all the staff together; they worked as a team, taking on board changes and coming up with their own ways to improve. This enables the team to ensure they are working in line with best practice at all times."

Sister Sheila CroninCuan Mhuire
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New Victoria Hospital

New Victoria Hospital

Communication is the key to improvement for the New Victoria Hospital

"We are constantly monitoring what is going on. We also have a quality executive team which meets quarterly and we are constantly looking for ways to reach patients to find out what matters most to them."

Kath DobsonQuality Manager, New Victoria Hospital
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Beaumont Private Ambulance Service

Beaumont Private Ambulance Service

How Beaumont Private Ambulance Service became the first private ambulance service in the Republic of Ireland to be accredited by CHKS

"The process of accreditation with CHKS meant that we were given advice along the way. So, for example we set up an executive management committee, tasked with overseeing the running of the company, a Health and Safety and Welfare at Work committee, and a Clinical and Quality Assurance committee, all tasked with overseeing and governing how the company moved forward..."

Ronan DenningDirector, Beaumont Private Ambulance Service
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The Portland Hospital

HCA The Portland Hospital

HCA’s Portland Hospital’s accreditation by CHKS has led to lasting improvements for staff and patients

"I’m not sure this would have happened without accreditation and since accreditation we have completed a number of new projects which ultimately improve the quality of care we provide,"

Sue EllisMaternity Matron, HCA The Portland Hospital
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Queenscourt Hospice

Queenscourt Hospice

Providing external assurance to trustees and commissioners at Queenscourt Hospice

"The first time we [went through the accreditation process] everyone played a part and because every member of staff had some involvement, [so that] when we gained accreditation, the motivational impact was huge, when they got their feedback from the surveyor team they were bouncing off the walls - everyone felt really proud of the achievement."

Ann ThropExecutive Director, Queenscourt Hospice
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The Royal Wolverhampton NHS Trust

Deanesly Centre

How the Deanesly Centre has used CHKS accreditation to ensure continual service improvement and trust board assurance

"From the Trust's perspective accreditation has meant that we were able to help meet the challenge of NHSLA compliance and CQC requirements as the evidence was already in place. Documentation control has ensured easy access to appropriate evidence when required."

Diana WilliamsGovernance Manager, The Royal Wolverhampton NHS Trust
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Betsi Cadwaladr University Health Board

Betsi Cadwaladr University Health Board

Achieving good quality data quality at Betsi Cadwaladr University Health Board

"Working with CHKS meant that we could meet the ISO standard and gain quality accreditation at the same time. We were able to help meet the challenge of both NHSLA (Now NHS Resolution) compliance and CQC requirements as the evidence was already in place."

Diana WilliamsGovernance Manager, Directorate of Oncology & Clinical Haematology
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Royal Surrey NHS Foundation Trust

Royal Surrey County NHS Foundation Trust

How a consultant level dashboard will play a part in helping the Royal Surrey County NHS Foundation Trust create a culture of openness and transparency

"They weren’t here just to catch us out; their motivation was to help us to improve. By working with them we demonstrated how we are open and transparent in the way we operate. We know that when things aren’t going to plan, we can learn from our mistakes."

Dalton LeongChief Executive Officer, The Children’s Trust
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East Kent Hospitals University NHS Foundation Trust

East Kent University Hospital

Engaging clinicians for improving patient safety at East Kent University Hospital NHS Trust

"CHKS account management is invaluable. I know I will get the one-to-one support from someone who understands the way an NHS trust works and that makes a big difference when it comes to interpreting data."

Dr Marc FarrDirector of Information, East Kent University Hospitals Trust
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Belfast Health and Social Care Trust

Northern Ireland

How CHKS is helping health trusts in Northern Ireland make lasting health and care improvements based on data comparison

"We knew the iCompare system was easy to use and intuitive.” As the collaboration with CHKS progressed, McWilliams found that the trust also benefitted from CHKS’s partnership-focussed approach, which allowed “flexibility in the development of the system."

Danny McWilliamsSenior Information Manager, Belfast Health and Social Care Trust
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East and North Hertfordshire NHS Trust

East & North Hertfordshire NHS Trust

Improving performance in data quality using Signpost

"We have particular issues surrounding length of stay across all specialties. Patients staying in hospital any longer than necessary means ward beds are not being used to optimum capacity. Signpost is helping us to analyse the length of time patients spend in hospital and identify where the length of stay can be reduced. The result is that more patients can be treated and discharged."

Keith BroughtonData Quality Improvement Manager, East and North Hertfordshire NHS Trust
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Spire Healthcare

Spire Healthcare

How CHKS has helped Spire improve the accuracy of coding within its hospitals and is ensuring prompt payment from the NHS

"We needed our commissioners to trust that our data and billing is accurate. We now believe it is and achieving this has improved the relationships we have with commissioners and ultimately helped to grow our business with the NHS."

Martin RennisonDirector of Commercial Contracting, Spire Healthcare
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DBL

Doncaster and Bassetlaw Teaching Hospitals

How a remote clinical coding service has strengthened coding department stability and reduced contractor costs at Doncaster and Bassetlaw Teaching Hospitals.

“The service gives us excellent support with KPIs, showing that CHKS coders attain a high coding accuracy and 100 per cent timeliness.”

Tracy CrookesHead of Applied Information at the Trust
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Healthlink BC

Healthlink BC provide the 811 healthline service for British Columbia, Canada serving 5 million people.

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Sharecare

US-based digital health company Sharecare provides solutions for population health management, improving quality of life and wellbeing through the Sharecare Digital Platform.

"Capita Healthcare Decisions continues to be an important partner for Sharecare in improving population health and customer service in Brazil and abroad. The technology and decision process for customer service are fundamental to maintaining a solution which is compatible with the needs of the Brazilian market."

Jeone MirandaChief Information Officer, Sharecare Brazil
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Medibank

Capita will provide Medibank with its market leading TeleGuides content set, which Medibank have localised for the Australian market.

"Closer alignment with CHD now gives us the opportunity to work together, give our feedback for them to consider through their editorial processes and then come up with a solution that is best for both of us."

Dr McGrathMedibank
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Health Direct Logo

Healthdirect Australia

With over 80% of Australians seeking health information online* Healthdirect Australia recognised the importance of ensuring that the information they are accessing is safe, relevant and trustworthy

"An ageing population, the growth of digital by default and patients that are often living in rural or remote locations has made online access a vital part of the way we ensure that all Australians receive good quality health advice and assessment."

Anton DonkerChief Information Officer, Healthdirect Australia
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NHT

NorskeHelseTelefonen24

NHT24 has a Nordic license at the internationally renowned medical decision support system CAS. The company’s goal is to become the leading tele health service in Scandinavia.

"The customer is extremely happy with this service. They have found that it has created loyalty with their membership and has helped them attract new members. We measure the satisfaction of the people who call the assessment call centre, and customer satisfaction is over 98%. The insurer is very pleased with the way this service has given them a differentiator in the market, while at the same time created cost savings. What they value is the fact that the content has been written by clinicians based on outcomes from real evidence. It is maintained and gets updated at least twice every year to reflect new practices, so they can be assured that is the next best thing to being with a clinician."

Jan Einar VaageChief Executive Officer, NorskeHelseTelefonen24
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Pena Verde

Peña Verde S.A.B, one of the largest Mexican insurance and reinsurance groups trading on the Mexican Stock Exchange, with annual revenues of more than $5300 million pesos, decided to invest in cost reduction solutions due to rising service’s costs from its insured population.

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