Working with organisations that deliver healthcare on a national scale is in our DNA.
Our software solutions and clinical content have been used by organisations such as NHS Direct (now NHS 111) in England and Scotland’s NHS 24. In Scotland we were part of a solution that allowed callers or web visitors to the national helpline to be referred to the appropriate service quickly. This was a complex process involving coordination between Capita, Capita partners and NHS 24. The result was a solution that remained stable under significant pressure either online or over the phone. It provided staff with the very best in clinical content, supported with complex algorithms allowing patients to be dealt with to a very high standard.
NHS Direct (now NHS 111) in England is the first port of call for people when they want advice or medical attention. We provided a call centre assessment solution which was adapted to suit NHS Direct’s needs. Evidence-based questions and answers devised and developed by medical experts were presented in an easy to use, logical sequence, and used to assess the patient’s condition. Callers were directed to the most appropriate service for their circumstances, thereby reducing clinician workload and enabling faster assessment.
Further evidence of where we are helping to improve patient outcomes across the world can be accessed by clicking on our client links below.