Rising demand and budgetary pressures are creating unprecedented challenges for the NHS. Health service sustainability will depend on our ability to deliver transformative change.
We will achieve this by changing the way we do things.
By moving care closer to home and supporting citizens through integrated community and mental health hubs.
By prioritising early prevention and improving system-wide capacity and demand management to improve clinical outcomes and reduce pressure on acute resources.
By making better use of data, removing variation and standardising processes to provide more efficient, safe and responsive services.
We bring together talent and technology to power decision making and create sustainable world-class healthcare systems that are built around informed citizens.
Our Services for NHS Organisations
Assurance, Accreditation and Certification
We understand what good looks like and will show you how to achieve it. Our quality improvement tools and services ensure your organisation is delivering the safest, highest quality care to patients and service users.
Benchmarking
See what excellence looks like and find out how you compare on quality, safety and efficiency measures. Use iCompare to investigate reasons for variations in performance compared to a reference standard right down to the individual patient level.
Clinical Decision Support
Our clinical content is used in decision support tools to help clinicians assess a patient’s presenting symptoms and the severity of the situation. This leads to an evidence-based outcome, and an efficient and timely referral to appropriate care.
Patient Relationship and Service Demand Management
Our decision support technology, and our Patient Relationship Management platform built upon Microsoft Dynamics is proven to reduce demand on emergency services by directing patients to the right service at the right time.
Patient Administration and Data Management
Our range of world class administrative services can be delivered on or off site to drive up efficiency and maximise admin team productivity. We guarantee that your clinical administrative processes will be robust and that the administrative function is delivered in the most cost-effective way by highly trained, experienced teams.
Our Solutions for NHS Organisations
Telephone Triage
Telephone-based patient assessment is revolutionising healthcare across the world. Patients can quickly access quality health advice and support over the phone, relieving the pressure on public healthcare systems.
Self Service
Self Service empowers people to assess their own needs and access information at a time and place that is most convenient to them. Utilising automated communications channels such as web, IVR and SMS allows organisations to serve more customers with fewer resources, and thus reduce costs.
Clinical Content
Our clinical content suite is a set of symptom based algorithms developed by clinicians to support healthcare decisions.
Patient Relationship Management
Patient Relationship Management is a powerful solution that utilises accredited clinical content to facilitate best clinical practice, record keeping and auditing, as well as assisting in decision making, for improved efficiency and safe, appropriate patient outcomes.
Integrated Urgent Care
Providing patients and healthcare professionals with a centralised service for accessing and co-ordinating care is not a new concept – the technology exists.