NHS - CAPITA Healthcare Decisions

Rising demand and budgetary pressures are creating unprecedented challenges for the NHS. Health service sustainability will depend on our ability to deliver transformative change.

We will achieve this by changing the way we do things.

By moving care closer to home and supporting citizens through integrated community and mental health hubs.

By prioritising early prevention and improving system-wide capacity and demand management to improve clinical outcomes and reduce pressure on acute resources.

By making better use of data, removing variation and standardising processes to provide more efficient, safe and responsive services.
We bring together talent and technology to power decision making and create sustainable world-class healthcare systems that are built around informed citizens.

Our services for NHS organisations

Analytics and Insight

We turn data into actionable information so that you can make the right decisions at the right time. We will show you how to use data to inform and sustain improvements in healthcare quality, safety and efficiency.

Find out more about Analytics and Insight

Care quality, assurance and accreditation

We understand what good looks like and will show you how to achieve it. Our quality improvement tools and services ensure your organisation is delivering the safest, highest quality care to patients and service users.

Find out more about care quality, assurance and accreditation

Service demand management

Safe and efficient health services depend on our ability to manage demand, create the right care pathway and keep patients flowing through the system. Understanding demand, empowering patients, enabling clinicians and improving decision-making information – we can help you better understand service demand, influence citizen choice and make best use of healthcare resources.

Read about service demand management

Patient admin and data management

Outstanding clinical services need outstanding admin support processes. Healthcare decisions offers a range of world class, proven administrative services that can be delivered on or off site to drive up efficiency and maximise admin team productivity.

Clinical support

Our clinical content is used in decision support tools to help clinicians assess a patient’s presenting symptoms and the severity of the situation. This leads to an evidence-based outcome, and an efficient and timely referral to appropriate care. Robust clinical governance processes underpin our content management and ensure that we deliver high quality, relevant and safe content.

Find out more about how we develop our clinical content

Celebrating and sharing best practice

Continuous improvement means learning, sharing and celebrating best practice. It’s about understanding what good looks like and how to get there. We make this easy for you through our Top Hospitals Programme.

Find out more about best practice and Top Hospitals

Our solutions for NHS organisations

Telephone Triage

Telephone-based patient assessment is revolutionising healthcare across the world. Patients can quickly access quality health advice and support over the phone, relieving the pressure on public healthcare systems.

Self Service

Self Service empowers people to assess their own needs and access information at a time and place that is most convenient to them. Utilising automated communications channels such as web, IVR and SMS allows organisations to serve more customers with fewer resources, and thus reduce costs.

Clinical Content

Our clinical content suite is a set of symptom based algorithms developed by clinicians to support healthcare decisions.

Clinical Hub

Our solution platform provides the interoperability to enable a single source of patient data and outcomes and incorporates workflows to create a hub functionality.

Patient Relationship Management

Patient Relationship Management is a powerful solution that utilises accredited clinical content to facilitate best clinical practice, record keeping and auditing, as well as assisting in decision making, for improved efficiency and safe, appropriate patient outcomes.

Integrated Urgent Care

Providing patients and healthcare professionals with a centralised service for accessing and co-ordinating care is not a new concept – the technology exists.