Private healthcare providers have a long track record of delivering excellent patient outcomes and high levels of patient satisfaction in a cost effective way. But to position your organisation for future growth and maintain the quality standards patients expect, you need to provide assurance of your quality, value and patient experience.

We create value and competitive advantage through the optimisation of healthcare talent and technology.

Our triage and analytics solutions help private healthcare providers transform the way they engage with and treat patients, reshaping health service models to deliver consistently high quality services in the most cost-effective way.

Our benchmarking and quality improvement programmes provide evidence of your commitment to world-class healthcare standards and a framework for continuous improvement.

With a relentless focus on driving up value, quality and satisfaction along the patient journey, we will enable you to deliver exceptional, market-leading health and care services.

We work closely with national health services and private providers around the world. This means we understand the complexities and interrelationships between public and private health systems and are best placed to create and deliver solutions that enable collaborative working.

Our services

Care quality, assurance and accreditation

We understand what good looks like and will show you how to achieve it. Our quality improvement tools and services ensure your organisation is delivering the safest, highest quality care to patients and service users.

Find out more about care quality, assurance and accreditation

Clinical support

Our clinical content is used in decision support tools to help clinicians assess a patient’s presenting symptoms and the severity of the situation. This leads to an evidence-based outcome, and an efficient and timely referral to appropriate care. Robust clinical governance processes underpin our content management and ensure that we deliver high quality, relevant and safe content.

Find out more about how we develop our clinical content

Service demand management

Safe and efficient health services depend on our ability to manage demand, create the right care pathway and keep patients flowing through the system. Understanding demand, empowering patients, enabling clinicians and improving decision-making information – we can help you better understand service demand, influence citizen choice and make best use of healthcare resources.

Read about service demand management

Patient admin and data management

Outstanding clinical services need outstanding admin support processes. Healthcare decisions offers a range of world class, proven administrative services that can be delivered on or off site to drive up efficiency and maximise admin team productivity.

Read more about our optimised back office services

Analytics and Insight

We turn data into actionable information so that you can make the right decisions at the right time. We will show you how to use data to inform and sustain improvements in healthcare quality, safety and efficiency.

Find out more about Analytics and Insight

Celebrating and sharing best practice

Continuous improvement means learning, sharing and celebrating best practice. It’s about understanding what good looks like and how to get there. We make this easy for you through our Top Hospitals Programme.

Find out more about best practice and Top Hospitals

Our solutions

Telephone Triage

Telephone-based patient assessment is revolutionising healthcare across the world. Patients can quickly access quality health advice and support over the phone, relieving the pressure on public healthcare systems.

Read more about Telephone Triage

Self Service

Self Service empowers people to assess their own needs and access information at a time and place that is most convenient to them. Utilising automated communications channels such as web, IVR and SMS allows organisations to serve more customers with fewer resources, and thus reduce costs.

Read more about Self Service

Clinical Content

Our clinical content suite is a set of symptom based algorithms developed by clinicians to support healthcare decisions.

Read more about our Clinical Content Suite

Patient Relationship Management

Patient Relationship Management is a powerful solution that utilises accredited clinical content to facilitate best clinical practice, record keeping and auditing, as well as assisting in decision making, for improved efficiency and safe, appropriate patient outcomes.

Read more about Patient Relationship Management

Integrated Urgent Care

Providing patients and healthcare professionals with a centralised service for accessing and co-ordinating care is not a new concept – the technology exists.

Read more about out Integrated Urgent Care solution