Private healthcare providers have a long track record of delivering excellent patient outcomes and high levels of patient satisfaction in a cost effective way. But to position your organisation for future growth and maintain the quality standards patients expect, you need to provide assurance of your quality, value and patient experience.
We create value and competitive advantage through the optimisation of healthcare talent and technology.
Our triage and analytics solutions help private healthcare providers transform the way they engage with and treat patients, reshaping health service models to deliver consistently high quality services in the most cost-effective way.
Our benchmarking and quality improvement programmes provide evidence of your commitment to world-class healthcare standards and a framework for continuous improvement.
With a relentless focus on driving up value, quality and satisfaction along the patient journey, we will enable you to deliver exceptional, market-leading health and care services.
We work closely with national health services and private providers around the world. This means we understand the complexities and interrelationships between public and private health systems and are best placed to create and deliver solutions that enable collaborative working.
Our Services for Private Health
Assurance, Accreditation and Certification
We understand what good looks like and will show you how to achieve it. Our quality improvement tools and services ensure your organisation is delivering the safest, highest quality care to patients and service users.
Benchmarking
See what excellence looks like and find out how you compare on quality, safety and efficiency measures. Use iCompare to investigate reasons for variations in performance compared to a reference standard right down to the individual patient level.
Clinical Decision Support
Our clinical content is used in decision support tools to help clinicians assess a patient’s presenting symptoms and the severity of the situation. This leads to an evidence-based outcome, and an efficient and timely referral to appropriate care.
Patient Relationship and Service Demand Management
Our decision support technology, and our Patient Relationship Management platform built upon Microsoft Dynamics is proven to reduce demand on emergency services by directing patients to the right service at the right time.
Patient Administration and Data Management
Our range of world class administrative services can be delivered on or off site to drive up efficiency and maximise admin team productivity. We guarantee that your clinical administrative processes will be robust and that the administrative function is delivered in the most cost-effective way by highly trained, experienced teams.
Our Solutions for Private Health
Telephone Triage
Telephone-based patient assessment is revolutionising healthcare across the world. Patients can quickly access quality health advice and support over the phone, relieving the pressure on public healthcare systems.
Self Service
Self Service empowers people to assess their own needs and access information at a time and place that is most convenient to them. Utilising automated communications channels such as web, IVR and SMS allows organisations to serve more customers with fewer resources, and thus reduce costs.
Clinical Content
Our clinical content suite is a set of symptom based algorithms developed by clinicians to support healthcare decisions.
Patient Relationship Management
Patient Relationship Management is a powerful solution that utilises accredited clinical content to facilitate best clinical practice, record keeping and auditing, as well as assisting in decision making, for improved efficiency and safe, appropriate patient outcomes.
Integrated Urgent Care
Providing patients and healthcare professionals with a centralised service for accessing and co-ordinating care is not a new concept – the technology exists.