Self Service empowers people to assess their own needs and access information at a time and place that is most convenient to them. Utilising automated communications channels such as web, IVR and SMS allows organisations to serve more customers with fewer resources, and thus reduce costs.
Decision Management System
Enable your patients and customers to assess their symptoms online or via an app, and get advice about how to treat themselves or where and when to access care.
Combined with clinical content, such as WebGuides,the service guides users through a quick assessment and advises what to do next.
The service is completely flexible to meet business and country requirements. Adapt the advice, language and outcomes to the user’s location, so they are provided with relevant information about medicines, local conditions and health providers nearest to them.
HealthDirect Australia has utilised this technology to provide millions of Australians with access to 24/7 health advice via a Symptom Checker at – www.healthdirect.gov.au
“An ageing population, the growth of digital by default, and patients that are often living in rural or remote locations, has made online access a vital part of the way we ensure that all Australians receive good quality health advice and assessment.
The Symptom Checker places users at the centre of decision-making by guiding them to the appropriate healthcare option based on their current symptoms, helping them find local health services, and providing links to further information about their symptoms and possible causes.”