Solutions for Insurers
Insurers across the world rely on our technology to provide their members with access to safe, timely health advice and information.
Insurers across the world rely on our technology to provide their members with access to safe, timely health advice and information.
The fact that technology can also help deliver a fast service at a reduced cost hasn’t gone unnoticed either!
AxisMed, the largest chronic care management provider in Latin America, provides a range of healthcare services on behalf of major insurance companies. Services include AxisLine, which provides thousands of callers every day with accurate, timely medical advice. The detailed structure of the clinical knowledge software ensures consistency of medical advice and that patients are directed to the most appropriate outcome. The AxisLine service has already provided critical medical advice to over one million Brazilians.
“The customer is extremely happy with this service. They have found that it has created loyalty with their membership and has helped them attract new members. We measure the satisfaction of the people who call the assessment call centre, and customer satisfaction is over 98%. The insurer is very pleased with the way this service has given them a differentiator in the market, while at the same time created cost savings. What they value is the fact that the content has been written by clinicians based on outcomes from real evidence. It is maintained and gets updated at least twice every year to reflect new practices, so they can be assured that is the next best thing to being with a clinician.”