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“We are delighted to partner with Capita and look forward to working with them to deliver appropriate, safe and efficient healthcare advice to Australians”

Dermot Roche, General manager of telephone, online & population health

Medibank Australia

Our partnership with Medibank

Capita Healthcare decisions have a partnership with Medibank, a healthcare company providing private health insurance and health solutions to almost 3.9 million people throughout Australia and New Zealand.

As part of a wider relationship, Capita will provide Medibank with its market leading TeleGuides content set, which Medibank have localised for the Australian market.

Richard Atkins, general manager, international, comments on the new partnership:

“Capita Healthcare Decisions has had a presence in Australasia for a number of years. However, the opportunity to now partner with Medibank across the region and into Asia on multi-national, multi-channel decision support services is really exciting. Bringing together our market leading software and clinical content together with Medibank’s longstanding track record in delivering a range of clinical services provides a catalyst for new health models of care for citizens in the region.”

What will Capita provide?

 

Capita will provide Medibank with its market leading TeleGuides content set, which Medibank have localised for the Australian market. The localisation of the content means Medibank  can offer the population tailored, appropriate care advice Рfacilitating access to the best health advice for service users wherever they may be located. This will support a team of clinicians to deliver safe, consistent health advice to service users.

The clinical content provided by Capita has been through a robust clinical governance process.

“The new partnership with Capita will add to Medibank’s reputation of providing innovative health solutions to both the members of Medibank and the broader Australian population who access health advice when they need it most”

Dermot Roche

Manager of telephone, online & population health, Medibank

Capita’s Clinical content and Decision Management System

 

The content is written and customised through Capita’s Decision Management Software (DMS) composer. This allows users to both create clinical content and decision pathways, and to present them either by phone, face to face, or on the web and mobile. Users can create and edit content quickly, giving the ability to safely and efficiently implement new and innovative solutions that reflect the latest clinical practice. The highly scalable software has the capability to integrate with any other technology, such as CRM systems, through the open application programming interface (API).

“Bringing together our market leading software and clinical content together with Medibank’s longstanding track record in delivering a range of clinical services provides a catalyst for new health models of care for citizens in the region.”

Richard Atkins
General Manager, International, Capita Healthcare Decisions