US-based digital health company Sharecare provides solutions for population health management, improving quality of life and wellbeing through the Sharecare Digital Platform.

The Challenge

Following Sharecare’s launch in Brazil, making the digital platform available in a language other than English for the first time, the company was looking for a teletriage solution to help it deliver care coordination to its members.

Sharecare logo

“Capita has proven to be an outstanding partner with a proven record for millions of patients in many different countries. We believe that Sharecare, together with Capita, will make a significant impact and improve healthcare in Brazil”

Nicolas Toth Jrmanaging director of Sharecare for Brazil and Latin America

The Result

Having gone live in July 2018, Capita Healthcare Decisions’ teletriage solution is used to provide services to leading health insurers and large employers in Brazil. In 6 months from launch of Ligue Saúde it has helped by:

Signposting and advising patients to the most appropriate level of care resulting in a reduction of 73.8% E.R. utilization and reducing costs by 67.9%

Reducing inappropriate ambulance dispatches by 24.2% and saving 23.5% of the costs that would have been incurred

Saved approximately US$860,000 through the Ligue Saúde nurse teletriage


Teletriage helps Sharecare improve healthcare access to its members in a way that is convenient, and ensures they reach the most appropriate care as well as reducing pressure on health services.

  • It is convenient, instantly accessible and has no geographical limitations;
  • It relieves the pressure on healthcare systems by reducing unnecessary emergency department and doctor visits, cutting waiting times and freeing up emergency services to deal with serious cases;
  • It helps to address any specific health problem including epidemics such as H1N1, zika virus, dengue, yellow fever and other disease outbreaks;
  • It directs patients to the most suitable levels of care or gives advice about how to manage their health at home if appropriate, making it cost-effective for both the patient and wider healthcare economy.


Today, Sharecare covers over 12 million calls in Brazil through ‘Ligue Saúde’, its teletriage service, powered by Capita’s technology, gives members safe and timely access to clinicians who can assess their symptoms and recommend advice, care and treatment. By adding Capita Healthcare Decisions’ teletriage solution to Sharecare’s digital health technology ecosystem, Sharecare has added another dimension to its mission statement to provide all healthcare in one place.