Telephone-based patient assessment is revolutionising healthcare across the world. Patients can quickly access quality health advice and support over the phone, relieving the pressure on public healthcare systems.
How Does It Work?
Reducing the Cost of Healthcare
Exceptional Patient Experience
The Technology Behind NHS Direct
Our solutions have revolutionised access to 24 hour health advice in the UK. Working in close partnership with the NHS, we designed the decision support system that underpinned the ground-breaking NHSDirect service, the largest health contact centre in the world. In a single year the service saved 1.5 million inappropriate visits to A&E and 1.9 million unnecessary GP consultations, amounting to savings of £213 million to the NHS by directing patients to the most appropriate place for their needs.Read Case Study